It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim we have an appointment management and cancellation policy. 

Management of Appointments

We have invested in the latest technology including modern telephone equipment and customer relationship management (CRM) software to allow our patients to make or re-schedule appointments promptly. Our appointment system supports timely access to care and treatment, allows them to access services at a time that suits them and minimises the length of time that people have to wait. 

Appointments can be made or re-scheduled by calling our dedicated phone line or email.

Phone: 020 8642 3739 

Email: Quarryrisedentalcentre@gmail.com

Reminders:

All patients receive email confirmations 2-3 days before an appointment and patients are required to inform the practice of any change in their contact details. The practice also calls 24 hours before the appointment as a reminder. 

Cancellation or Delay of an appointment by the practice:

We only cancel or delay the appointment of a patient under unavoidable circumstances. In such cases we will take the following steps:

1. The patient will be contacted as soon as the practice is aware of the need to delay or cancel an appointment. We will explain the reason for the cancellation or delay.

2. At the time of contact, the patient will be offered an appointment as the earliest time possible.

3. If the patient is unable to commit to an appointment at the point of contact, we will ask them to get in touch at a later time. We will then offer them a priority appointment. 

Cancellation of an appointment or missed appointment by patient

Patients are requested to give at least 24 hours notice before cancelling a dental or hygiene appointment. cancellations should be made via telephone or email, as above.

Late cancellations or missed appointments are a cost to the practice and result in a missed opportunity for other patients to have been seen. 

There is a fee for appointments that are cancelled with less than 24 hours notice. The fee is based on the length of appointment.

It is our aim to telephone or email the patient following the cancellation to ascertain he reason for non-attendance and to inform them of any fee or decision about their dental care. We understand that cancellations are sometimes unavoidable due to emergencies and personal circumstances and we will take this into account before our communication with the patient. 

Any appeals about missed or cancelled appointment decisions should be made in writing to the practice.